Requests for support (we used to call these referrals) come to us via the Mindworks Surrey Access and Advice service. Requests for support can be made by all health, education and social care practitioners.  All children and young people need to be registered with a GP in Surrey to be directed to our emotional wellbeing and mental health service.   

We are asking professionals to support children, young people and families to use readily available intervention resources before making a routine referral to us through the Access and Advice service. 

Surrey Family Services is offering drop-ins at youth clubs across the county for children, young people and families to obtain further support in the form of information and advice and will be able to book in for a well-being assessment and further local support. 

If, despite following the guidance and interventions referenced above, a routine request for support is required, a proforma will need to be completed by the child/young person’s school evidencing where the child or young person has sought pre-request intervention and any impact that may have had. The proforma will need to be endorsed by both school and GP. The proforma is available from schools.  

Requests for support for neurodevelopmental conditions, such as attention deficit hyperactivity disorder (ADHD) and Autism Spectrum Disorder (ASD), should be made, wherever possible, by schools or families/carers rather than via GPs. 

Please advise patients of this change in procedure should they enquire during a GP appointment. We sent out a communication in November and March to schools and GPs regarding the changes to our Neurodevelopmental Pathway and how you can access these, you can read the latest update here.
 

All requests for support can be made via the systems below:

  • The national electronic referral system (e-RS) which is now accepting children’s referrals. Please note: you will not be able to use the link outside of an NHS service site. 
  • Or visit the secure Riviam web portal: Please make your request for support on Google Chrome.  

Once you have made a request for support into the service using the above systems and you want to communicate with the team directly regarding your request, you can call the Access and Advice Team (which replaced the CAMHS Single Point of Access) on 0300 222 5755 (Option 1). The phone line is open 9am to 5pm, Monday to Friday. The service is not open on bank holidays.

Neurodevelopmental requests for support update

 Requests for support for neurodevelopmental conditions, such as attention deficit hyperactivity disorder (ADHD) and Autism Spectrum Disorder (ASD), should be made, wherever possible, by schools or families/carers rather than via GPs. 

Please advise patients of this change in procedure should they enquire during a GP appointment. We sent out a communication in November and March to schools and GPs regarding the changes to our Neurodevelopmental Pathway and how you can access these, you can read the latest update here.

All requests for support can be made via the systems below:

  • The secure Riviam web portal: Please make your request for support using Google Chrome. 

Once you have made a request for support into the service using the above systems and you want to communicate with the team directly regarding your request, you can call the Access and Advice Team (which replaced the CAMHS Single Point of Access) on 0300 222 5755 (Option 1). The phone line is open 9am to 5pm, Monday to Friday. The service is not open on bank holidays. 

Neurodevelopmental requests for support  

  • All requests for support for neurodevelopmental conditions such as attention deficit hyperactivity disorder (ADHD) and Autism Spectrum Disorder, should be made via schools by someone who has day-to-day contact with the young person e.g. teacher/ school SENCo.
  • Our neurodevelopmental pathways are changing. Information regarding this can be found on our 'forms for request for support page'.
  • We recommend using the Neurodevelopmental resource and information page on our website which has lots of useful interventions and resources to assist you during this time.

Social workers: social workers for children aged 11 and above from the Safeguarding Adolescent Team (SAT) and Targeted Youth Service (TYS) teams should make requests for support through the social work pathway.  

Clinical Advice and Guidance Support Service:  this offers bookable 15-minute sessions to support any professional who is unclear whether a child or young person needs additional support. This is available via your local Community Team or the Access and Advice team on 0300 222 5755. If the answering machine is on, please do leave a message as these are checked regularly and responded to daily. 

Forms for requests for support (referrals)