Your views and experiences
In Mindworks, we believe it’s important to listen to the views and experiences of young people and
families and work with you to understand, change, and improve mental health support and services.
As young people, you have a legal right to have your views heard about the things that affect you and the right for your views to be taken seriously. This is called ‘participation’ and is in worldwide law (The United Nations Convention on the Rights of the Child)
At Mindworks we want to ensure that listening to and working with young people and families becomes central to everything we do. We are working on a long-term plan for how to do this. If you’d like to get involved, please email: Maristelle.preece@surreywellbeing.org (Mindworks User Voice Lead).
Amplify is the Shadow Leadership Board for Mindworks Surrey (Surrey’s Children, Young People’s Emotional Wellbeing and Mental Health Service).
Amplify Mindworks
Participation news
We have recently decided to use the Lundy Model of Participation, which is a model based on children’s rights (UNCRC) which is an International Law. The model will help professionals understand ‘Article 12’ of the UNCRC and how to best support young people and their families to share their views meaningfully and shape (influence) our decisions.
We’ve also been creating tools to hear your feedback and experiences across the whole of Mindworks (13 organisations). These have included:
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9 questions asked at the end of support from a service, created with over 30 young people and our Youth Shadow Leadership Board, Amplify.
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An annual survey to understand a young person’s whole journey of support from start to finish.
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A new group of professionals who speak to young people and families regularly (in participation forums, events, youth clubs, etc) who come together to share what we are hearing about your experiences. We then speak with more young people and families to co-create actions about what should happen. These get shared with senior leads and must be responded to.
For information about what has happened with these themes please visit our Feedback Updates section.
Opportunities to get involved
Complaints and compliments